Questions customers usually ask before booking.
Clear answers about quotes, bookings, insurance, payments and what Kenzie’s can move or remove.
Do you offer packing and unpacking?
No. Kenzie’s does not currently provide packing or unpacking services.
Do you supply moving boxes?
No. Customers need to supply their own boxes and packing materials.
Can you dismantle and reassemble furniture?
Yes. Furniture dismantling and reassembly is available where required.
Do you do office removals?
Yes. Kenzie’s handles office and business removals for suitable furniture and contents.
Can you collect or deliver a single item?
Yes. Single-item collections and deliveries are available.
Do you do long-distance removals?
Yes. Long-distance work is available.
How are quotes calculated?
Quotes are based mainly on distance and the number of workers required.
Are quotes free?
Free quotations are available in areas around the company. A R250 call-out fee may apply outside the immediate local area.
Are goods insured?
Yes. Goods are insured while being transported.
What payment methods do you accept?
Cash and EFT.
Do you do same-day jobs?
Yes, subject to availability.
What items will you not transport?
Kenzie’s will not knowingly transport drugs, illegal substances or other illegal goods.
Do you remove garden refuse?
Yes. Garden refuse, branches and vegetation removal are part of the clean-up service.
Do you dispose of rubbish?
Yes. Rubbish and garden waste collected as part of the service is disposed of.
How early should I book?
There is no stated minimum booking period. Contact Kenzie’s as soon as you know your preferred date, especially for larger or long-distance jobs.